FAQ

Frequently Asked Questions

 

  • Can I really download everything?

Yes, one membership covers a complete access to all our files. For $9,90 you can download our entire collection of currently offered psd files, photoshop actions, templates, wordpress themes and everything else you can find!

  • How often will you have new items added
We’ll update frequently, that is a promise. We will have at least 3 new files added WEEKLY, but as more members are now  joining LoreleiWebDesign Premium we’ll be able to hire and outsource webdesigners, so hopefully soon we’ll be adding 50+ of files every month.
  • What if I don’t like it, can I cancel my membership?

Of course. Much as we’d regret to see you leaving, you can cancel your membership any time. You’ll even get to keep all the resources you’ve downloaded and can continue using them after your subscription has ended. Most membership sites won’t let you do that!

  • How much exactly does the membership cost?

The sign up fee is $9,90 and it covers the first month of the membership, during which you can cancel and get your money back if you feel the resources were useless. You get instant access to ALL our files. However, as we update very often and add more valuable resources, you might want to keep your access for only $1,99 a month. Alternatively, you can opt in for an annual membership ($19,90) and save on the sign up fee, saving a total of more than 30%!

  • Will my plan automatically renew?

If you choose a monthly plan, you will be charged $9,90 for the first month and then you’ll be re-billed $1,99 using paypal subscription every 30 days. Annual plans are re-billed on 365-days basis.

  • How fast do I gain access?

With Lorelei Web design Premium, you get instant access to the whole collection of our files. All you have to do is go through the checkout process, select the type of your subscription; then you’ll be redirected back to loreleiwebdesign.com where you can start downloading.

  • Where can I use the resources?

Everywhere. You can use them for web templates, wordpress themes, build a web design for a client using our resources, or incorporate them into mobile or iphone apps. Only license covers it all! The only thing you cannot do is offer the source files for a download anywhere else.

  • I forgot my password, what do I do?

You can reset your password or contact our support helpdesk if you have any problem.

  • What is your refund policy?

We 100% sure you’ll love your LoreleiWebDesign Premium membership, but if you don’t, contact us and tell us why. We’ll issue a refund of your most recent payment.

  • How do I change my billing information?

If you’ve subscribed using Paypal, you can make changes directly in Paypal, in your subscription page. Otherwise, please contact us.

  • I cancelled my subscription but want to re-enable it, can I?

Sure! You are very welcome to come back any time, however, if you used a monthly membership, you’ll need to pay $9,90 for the first month again (i.e. you cannot resume your subscription from $1,99 if you already cancelled.

  • I have more questions, who can I bug?
  • Okay, just email us and we will assign you a personal assistant to help you out!